Frequently asked
questions.

IPTV stands for Internet Protocol Television. Instead of receiving channels through an aerial or satellite dish, IPTV delivers television content over your existing broadband connection. You get live channels, catch-up TV, and on-demand content through a single app on virtually any device.

UKTelly is built specifically around the UK market. Our channel lineup prioritises UK entertainment, sport, news, and children's programming, and our server infrastructure is optimised for UK broadband connections.

You can get started by visiting our contact page and selecting a subscription plan. We offer monthly and annual options for single and multi-device use. Once your account is set up, you can be watching the same day.

Netflix and similar services are purely on-demand — you choose what to watch from a catalogue. IPTV includes live television, giving you the same real-time experience as a traditional TV, including live sport, breaking news, and live entertainment. UKTelly also includes catch-up and on-demand content alongside live channels.

Installation depends on your device. For Firestick, you enable sideloading, install the Downloader app, and use the URL from your welcome email. For Android TV, Smart TV, and iOS, full setup guides are provided in your account area after sign-up. Most users are watching within ten minutes.

No additional hardware is required. You need a compatible device (Firestick, Smart TV, phone, tablet, computer) and a broadband connection of at least 15 Mbps for HD content. That is all.

For standard HD viewing, 15 Mbps is sufficient. For 4K UHD content, we recommend at least 25 Mbps with a stable connection. If multiple people in your household are streaming simultaneously, a higher plan will reduce the risk of any degradation.

Yes. Depending on your subscription tier, UKTelly supports simultaneous streaming on up to five devices. Each device can be watching a different channel at the same time.

Yes. Amazon Firestick is one of our most popular platforms and is fully supported, including Firestick Lite, 4K, and 4K Max. We have a dedicated Firestick setup guide on our blog.

Yes. UKTelly supports Samsung (Tizen), LG (webOS), Sony (Android TV), Hisense (VIDAA), and other major Smart TV platforms. If your TV runs Android TV, setup is particularly straightforward.

Yes. UKTelly is available on iOS for iPhone and iPad. Due to App Store restrictions on some IPTV applications, we provide specific installation instructions for iOS devices when you sign up.

Yes. Apple TV (4th generation and above) is fully supported. Many of our subscribers prefer Apple TV for its speed and picture quality, particularly for 4K content.

UKTelly includes all major UK free-to-air channels (BBC, ITV, Channel 4, Channel 5), the full Sky Sports suite, BT Sport/TNT Sports, Sky Cinema, Sky Atlantic, and hundreds more. See our full channel list for complete details.

Yes. Seven-day catch-up is available for all major UK channels. You can rewind and watch missed programmes at any time within the catch-up window.

Yes. All Sky Sports and TNT Sports channels are available in HD as standard. Select matches and events are available in 4K UHD where the original broadcast supports it.

Yes. Alongside the full UK lineup, UKTelly carries channels from across Europe and internationally, covering news, entertainment, and sport in multiple languages.

We offer monthly and annual subscription plans. Annual plans are significantly better value and include priority support. Details are available on our contact/sign-up page.

Yes. Monthly subscriptions can be cancelled at any time with no penalty. Annual subscriptions include a 30-day satisfaction guarantee.

We accept all major credit and debit cards, PayPal, and cryptocurrency. All transactions are encrypted and processed securely.

Yes. If you experience a service issue that we are unable to resolve, we offer refunds in accordance with our terms of service. Annual subscribers are covered by a 30-day satisfaction guarantee.